Sometimes I do vlogs and sometimes I forget to upload and post them. That said, this message is critical for any business. DON’T BE AFRAID OF YOUR HATERS.
Sure, things happen. Mistakes, legit problems, but find a solution and make your customer the king again. And then they vlog about you.
Also, I’ve been following Jay Baer for a few years now. I heard him speak last year at the National Speakers Association Convention in San Diego (I also had donuts that trip) and then I heard him this spring at Social Media Marketing World. It was a pleasure to meet him in real life. He was kind and genuine and I love that a little fame and marketing stardom hasn’t turned him aloof. Some of my favorites have, and that’s a crying shame.