Social Media Best Practices for Business

Tech Talk Segment on KSL 5 Browser 5.0 (NBC Affiliate)

It’s hard to dive into to Social Media for Business when you only have 4 minutes, but for this news segment I shared the MEAT of social media: content.

Watch it here:

Thanks for having me, KSL!

If you have a business and you want to learn MORE about creating a social media strategy for your business go here: www.speakmichelle.com/socialmedia

img_8408

The Three Levels of Support Every Entrepreneur Needs – Excerpt From Make It Happen Blueprint

Read a portion of Michelle's book for free!

the-three-levels-of-support-every-entrepreneur-needs-excerpt-from-make-it-happenThe following summarized blog post is the chapter “Power Team” in my latest book “Make It Happen Blueprint“.  For the whole chapter and to read the rest of the book go to your favorite bookseller.  This book is available online and in brick and mortar stores near you.

Enjoy!

Practice – POWER TEAM

THE THREE LEVELS OF SUPPORT

Choosing your power team is just as important as choosing how to spend your time. You need the right people in the right place at the right time in your life. I like to think of the power team in terms of a pyramid with three levels. Each level serves its own purpose, and each is critical in its own way. Odds are that you already have people who support you on the various levels. As we discuss each one, think of who in your life fits in that category, and who else you could include to expand your power team and operate at your desired peak performance level. You may even want to write names down as they come to you. And remember, just as you need people on your team, peak performers are part of other people’s power teams as well.

1. Foundational Support

Every pyramid needs a strong base, and your power team is no different. The foundational support level is comprised of people who assist and can have responsibilities delegated to them. Since peak performers know their strengths and delegate the rest, they rely on the people in the foundational support level to help them get things done.

Lower Level Tasks

There are two types of tasks that are typically delegated. The first, is lower level tasks. These are things that should be handled by an assistant, a contractor, or someone at a lower pay level. That doesn’t mean the tasks, or the people doing them, are of lower value. Delegation is simply a way of dispersing tasks to the appropriate level of expertise.

I love Ken Blanchard’s book The One Minute Manager Meets The Monkey. In it, Blanchard talks about the concept that “All monkeys must be handled at the lowest organizational level consistent with their welfare.” This single principle has guided my professional life for the last 14 years.

Hire and train the right employees, contractors and vendors to help you do admin activities so you can focus on your core strengths.

Skill Based and Upper Level Tasks

The second type of task that can be delegated involves things that are either above your level of expertise or require skills that you don’t have. These are called skill based or upper level tasks.

For example, I have a client who is a graphic designer. After going through a delegation activity with her, I noticed she was spending one to two hours a week, sometimes more, on bookkeeping. As a creative person, she should spend most of her time creating art, graphics, and marketing materials. Instead, she was crunching numbers and tracking payments. Not only did she hate doing it, she really wasn’t good at it—no offense, of course.

Because she hated this task, she ended up dreading it every single week. Sometimes it got pushed into another week and then pushed into another week. By the time she got around to it she had to spend an entire afternoon, or even a full day bookkeeping and invoicing just so she could get paid. For her, bookkeeping was something she needed to delegate to someone else.

When I pointed this out, she said, “But Michelle, I can’t afford it.” So I asked her, “Well, how much do you make an hour?” She replied, “It depends on the project, but about $75 to $100 an hour.” To that I said, “Okay, so for the $150 to $200 a week you are spending on bookkeeping you could afford to hire a professional to do it for you.” Light bulbs went on, and I think she may have done a dance on the spot. The point is, as an entrepreneur you do not have to do everything yourself!

Take a look at your current to-do list. Better yet, look at some completed lists or back lists. If something is not in your area of expertise, and if it is not something you really want to be doing, you should be delegating it out to a professional who can do it better. Or, you might even consider finding an assistant (temporary or long-term) who can do it faster or for less money than it would cost for you to do it.

I learned this lesson early on when I started my first business, a promotional products company. I would spend a lot of time putting stickers on catalogs, writing the addresses, and mailing them out, before I realized I could have a neighborhood teenager do those things for significantly cheaper. Delegating the tasks freed up my time so I could focus on marketing and getting new customers. What was even better was the fact that I had some happy neighbor kids who were getting paid to do something other than flip burgers. They liked the money, they were learning to work, and I had time for more important activities.

If you’re an entrepreneur and could use additional help in this department, two chapters in my book The Time Blueprint For Entrepreneurs are all about the hows and whys of delegating.

If you’re not an entrepreneur, get creative about the ways you can utilize others strengths and resources to get the “monkeys” off your back and build the foundational level of your power team.

2. Core Friend Support

The middle level of the support pyramid is for our friends and family members. These people are our cheerleaders—sometimes, quite literally. They are the ones who are sitting on the front row at our events, by our sides during key moments in life, and celebrating every victory with us. They also have their arms around us when we lose. We can trust and rely on them.

Typically, this level is where people naturally have the most support. However, if you find yourself lacking in this category, I have a couple of suggestions to help you build a stronger power team of friends.

Connect with like-minded individuals. Networking events and social groups are a great way to seek out like-minded individuals. There are so many options! Professionally, consider chambers of commerce and other groups with potential to strengthen your business associates and friends. Personally, consider sports teams, clubs, and organizations surrounding interests or hobbies you enjoy.

Consider what kind of friend you are in return. With some honesty and transparency, some of my clients have discovered the reason they are weak on this power team level is because they haven’t been supportive of others, and now there’s a social void in their own life. Never fear, because it’s never too late to repair what might seem broken, or make connections with new people with similar interests.

One thing to note about this level is that the people in it often change over time. I’ve noticed in my life how friends change as my lifestyle and my circumstances change. With a handful of exceptions, the friends I had in junior high school are different than the friends I have now. I would assume that’s the case for you as well.

Also note that there are a lot of friends that I love but I don’t take their business advice.  They are  good sounding boards, but beware of advice you take from a friend.

3. Mentor Support

Mentor or coach support is the top level of support I picture mentors and coaches as being above me. In other words, they are the people who know what I want to know, and they have blazed a trail for me to follow. I want and need their support to help me get to my destination faster.

Mentors come in many forms. They can be a friends with knowledge or skill sets you want to learn. They can be business associates that teach and train you. Whatever form they come it, they are knowledge givers, coaches, and consultants.

I worked at a television station while I was in college. My boss was a nice, smart man who to this day is one of the most organized and polished people I know. He even had a specific system for ironing his shirts so the creases would be just so. He never had a hair on his head out of place, and all of his folder tabs faced in one direction.

I remember being surprised when he told me one day that he had hired a life coach. Honestly, I had to try really hard not to laugh out loud. I couldn’t believe Mr. Perfection needed help achieving more in his life. I critically thought, “If you can’t figure out how to handle your own life, you might have bigger problems.”

The irony is that I’m a coach now. I get it. Even though I am a coach and work with clients across the country and in various parts of the world, I still pay coaches to help keep me on my A-game. I find coaches with a skill or expertise that I want and then I learn from them. Coaches help me “get there faster” in my life and business, and I see my coaches as prime examples of the mentor support I’ve had to help me be a peak performer.

Though I have paid people to coach me, I have also used the help of free mentors, mastermind groups and accountability partners who I consider to be an important part of my power team.

The people you spend your time with can effect your projects and dreams in big ways. They can cheer you on, support you and help you grow, but they can also discourage you or be negative with their “let’s be realistic” comments. Be careful about who you include on your power team, and the time and energy investment you make in people who are raining on your parade.

I feel very blessed to have amazing people in my life at every level. I couldn’t accomplish what I do without employees, friends, family members and coaches who show up in powerful ways to help me be a peak performer.

Take some time to nurture your own relationships and help your power team understand what their support, at any level, means to you! Gratitude can be a great currency for strong relationships.

Who is on your Power Team?  Who has helped you on your entrepreneurial journey?

Get your own copy of the Make It Happen Blueprint PLUS see who’s on MY power team in this amazing High Performance Bundle offered until March 21st.

Originally Published on StartupPrincess.com on September 17, 2013

What is Vulnerability Costing You & Your Business?

what-is-vulnerability-costing-you-and-your-businessThere’s an old abandoned house on a street that I drive frequently.  It was probably built in the ’50′s or ’60′s and it was probably a gem in it’s day.  Sadly, it’s been ignored over the last decade and I though I saw people there before, I haven’t seen any sign of habitation in the last year and a half.

And yet, I’m always drawn to it.  There’s an open window on the top floor.  It was open all winter long.  It’s STILL open.  I wonder what’s in there.  Birds? Bugs? Squatters?

SOMEONE has to “own” that property – even if it’s a bank.  Does anyone care that the house is completely vulnerable to the elements, to “visitors”, to anything?

Last week as I drove by I saw the public notice that the home is going up for auction.  Though the property is probably worth something, I imagine that the home might have little value left.

What does this have to do with entrepreneurship?  (Leave it to this girl who can apply ANYTHING to a life or business principle.)

Where are you vulnerable in your business?  Where are you vulnerable in your life?  What open windows do you have that are wreaking havoc on your prosperity?

A lot of us have known vulnerabilities.  Perhaps it’s a staff member or contractor with poor performance.  Maybe we’re operating without a business plan or marketing plan.  Maybe sales are low this quarter.  Maybe you’re wondering what the the legislative changes are going to do to your health insurance coverage.  Maybe you haven’t posted your labor law posters. (Gasp!)

Others of us have vulnerabilities lurking below the surface.  We may even be sabotaging our success, and we don’t even know it.  It’s often the things we DON’T see that are causing the biggest problems.  In my opportunities to consult and chat with entrepreneurs across the country, I have found four major vulnerabilities to small business success:

  1. Poor Time Management – Just because you dream of sitting by the pool, sipping your favorite beverage while you bask in the sun, doesn’t mean you won’t have to put in a lot of sweat BEFORE that dream becomes a reality.  If you have a hobby business, have hobby hours.  If you’re trying to grow a thriving company, put in a full days work.  Wasting hours away on Facebook and calling it “work” won’t put money on the table. My mortgage doesn’t get paid in “likes” or “shares”.  It’s paid in dollars earned by hard work and in PLANNED time I spend on revenue generating activities.  If you KNOW this is a current vulnerability of yours I created a free video series called “Working SMARTER, not HARDER” you can access.  Time is either your greatest asset or it is your greatest liability.  Use it well.
  2. Bleeding (sometimes blindly) Financially – I share this in open disclosure because there have been times in my business where I didn’t “understand” the numbers so I ignored them.  That business is no longer in operation.  Luckily, I’ve had other successes because I DID understand the numbers and I made that a priority.  Though I’ll readily admit that financials are not my strong suit, I DO know that getting help from an awesome tax advisor and a financial planner were worth their weight in gold.  So was hiring someone to help me with invoicing (which I hate doing…I’d rather be working on the marketing and relationship stuff).
  3. Lack of Confidence (masked or accompanied by crippling procrastination) – I share this last, but perhaps this is where I’M the most vulnerable. I get a great idea then sit on it.  I’m jazzed about a new coaching program or event and I do nothing.  At times, I’m so scared of failure that it’s easier to do nothing.  Perhaps this is an over share, but as a recovering procrastinator, I want to be real with you.  Sometimes things don’t get done because I’m scared I’ll do it wrong.  That’s why coaches, mentors and accountability partners are something I can’t do without.  Even though I’m a coach, I still invest in what I call “Trailblazer” training.  I want coaches that help me GET THERE (wherever THERE is in business) FASTER, so that I can help my clients do the same.  Though lack of confidence sounds harsh, sometimes our efforts to grow our business and our paychecks comes from lack of accountability.
  4. Drip Marketing Activities instead of GUSH Marketing SYSTEMS – Do you want a pipeline that drips or that gushes?  Make marketing a scheduled priority! I’ve already talked about this, this week, but if you missed my thoughts on this subject, check out “Marketing: A Search for Systems & Schedules that Work” & “How To Create A Simple & Effective Social Media Strategy”

I know there are more business and life vulnerabilities than just the four listed above.  These are the ones I see most frequently.  Can you resonate with one or more?  If not, ask yourself the question:

In what areas of my life or business am I susceptible?

Then for ALL OF US, we need to be asking ourselves the question:

What is that vulnerability costing my business?  In most cases, there will be financial costs.  However, don’t forget intangible costs as well: maybe a lack of connection to our business or mission.  Maybe a decrease in connection with a spouse, child, family member or friend.  Maybe it’s a sacrifice in quality of life.  (A LOT of these trace back to poor time management.  If you don’t know where to start, start there!)

Just take a minute to think through your business and see what areas you should be focusing on in the next month, 3 months and 6 months.  It’s never a bad time to set a goal and close windows and doors that are opening you up to financial loss and more.

While were on the subject…Do you need help here? Personally, I have a 3 slots that opened up for my 6 or 12 week “Revive My Startup” coaching program starting the week of June 24th.  Or if you just need one-time support to “Jump Start My Startup” in a one time strategy session, I do only 6 of those a month.  You can learn about both here.  I’ll do a complimentary 30 minute consult for you to see if there’s any chemistry between us and if my knowledge base can assist you.  We also have Fairy Godmothers in every expertise waiting in the wings to fulfill your needs and help you overcome your own vulnerabilities in life and business.  We’re here for you!

Entrepreneurship can be lonely.  If you’re having trouble in ANY area going it alone, get help.  We’re here to help you Make a Wish and Make it Happen!

Originally Published on StartupPrincess.com on May 30, 2013

Is SEO dead?

This is one question I get asked the most...So I reached out to my friend and expert Eric Chang to weigh in.

Eric and I were eating lunch a few weeks ago and I asked him the question that I get asked all the time, “Is SEO dead?”  I know it’s not, but I really wanted his take and I talked him in to creating this content for you.
three-keys-to-successful-small-business-ownership
Here’s what Eric said:
I always thought it’s kind of funny and inclined to chuckle a bit when people ask me the question: Is SEO dead? [In case you don’t know what SEO stands for, it stands for Search Engine Optimization.]
Why? Well, typically with my experience, the people who are asking the question usually don’t have a good understanding of how SEO works and/or have been struggling using SEO as an online marketing strategy to grow their business.
I’d like to take this opportunity to present some facts on what SEO is and why so many people are not seeing successes with SEO. After reading this, I’ll let you decide for yourself whether SEO is dead or not.
According to InternetLiveStats.com, Google now processes over 40,000 search queries every second on average, which translates to over 3.5 billion searches per day and 1.2 trillion searches per year worldwide.
Whoa! That’s a ton of searches. With that stats in mind, with over 3.5 billion searches per day, that’s a massive amount of traffic to websites generated through the search engines along. I can confidently tell you that SEO will live as long as people are doing searches on Google.
Search Engine Optimization is a practice by optimizing the contents of a webpage, along with establishing authority of the page, to increase the placement or position in the search results.
The reason why many people claim that SEO is dead is perhaps because of their focus on wanting to get ranked high in the search results with competitive keywords. That my friend, I can tell you it has nothing to do with whether SEO is dead or alive. It has everything to do with competition! The number one reason why many has failed in doing SEO is because they take on the wrong challenge.
I don’t know about you, but I like to win. Personally, I much rather compete in a junior high track and field than in the olympic game. I know that I stand no chance whatsoever in competing and winning in an olympic game, however, I’ll stand a great chance of winning if I’m running in a 400 m junior high track and field competition! You may think it’s really not fair, but when it comes to SEO, I much rather win than lose in this game.
How do I do that with SEO? I simply focus on competing against the less competitive keywords. This is where “Keyword Research” comes in. Keyword research is the essence of SEO. If you are not spending at least a third of your time doing keyword research, your efforts with SEO will likely be DOA.
The reason why the keyword research process is so important, is because it is similar to laying the foundation of a house. If the foundation is not solid, the house will likely crumble after it’s built. The keyword research process should help you reveal the following information for every keyword:
– competition
– search volume
– related keywords
Knowing these information will help you narrow down the type of games you can compete in. For example, if I am starting a new e-commerce store selling watches online, trying to get my website ranked for the keyword “watches” is basically suicidal. However, after doing keyword research, I’ve discovered that a keyword such as “watch strap color rules” has waaaaay less competition. Getting one of my web pages to rank high for that keyword will be a bazillion times easier than popular keyword “watches”.
That’s it! That’s how I do SEO every day for my clients and my own e-commerce websites.
P.s. I know this may not mean a whole lot to some people simply because anyone can make any kind of outrageous claim on the internet, but in case you are still not convinced, I’ve been able to generate over $1 million dollars in sales online just for doing SEO for my own e-commerce websites. Yes, you read that right, it’s websites with “s”, meaning I’ve done this in multiple industries and I can guarantee you that SEO is definitely NOT dead 😉
P.P.s. I have partnered with Michelle to put together a Private Mentorship Group on SEO. In 2 weeks, you will learn not just how SEO works, but being mentored by Eric and leave with actionable SEO tips for your own website. One of our previous members, Brandi wrote and tell us this: I’m so glad I joined in on the mentorship…!! It’s been very helpful being able to ask questions and to hear everyone else’s questions and your answers!
The Private Mentorship Group is limited to 10 members max. If you are interested, reserve YOUR spot today: http://airau.com/michelle-mccullough-mentorship-seo/

Eric Chang is the Director of Marketing at Airau Marketing. Airau Marketing is a full-service marketing agency serving clients from United States to Canada in a wide array of industries: E-commerce, Retail, Entertainment, Food & Beverage, Education, Non-profit, and Technology.

In addition to running Airau Marketing, Eric also operates several online businesses utilizing the same marketing strategies he teaches in his Private Mentorship Groups.

Eric was recognized as the Top 40 Under Forty by the Lethbridge Chamber of Commerce and BDO in 2016.

Creating Effective Marketing Systems – Where Time Management & Marketing Management Intersect

Creating Effective Marketing Systems with Michelle McCulloughWould you like more business?  Would you like your marketing to be more effective? Unless you’re lucky and you landed a perfect word-of-mouth, self-sufficient campaign – chances are, your marketing takes a lot of work.  For most busy marketing professionals and small business owners, those marketing efforts look a lot like elaborate and detailed to-do lists – or worse, they are just ideas in your head, not tracked anywhere.

Have no fear, I have some ideas for you.  But before we go there, I want to set a foundation for marketing.  There are a LOT of definitions of marketing out there.  I agree with a lot of them, but here’s mine:

Marketing is getting the right MESSAGES, through the right MEDIUMS, reaching the right MASSES so you can make MONEY.

All too often, I get phone calls from entrepreneurs across the country saying, “My marketing efforts aren’t working.”  or “Facebook doesn’t work for me.”

As I dig deeper, it’s not that the efforts aren’t working it’s that they either:
They don’t have enough lead generation activities going at once, and as a result the pipeline is only dripping business instead of pouring business or
B. They aren’t giving marketing the time, routines and systems needed to do an adequate job.

As long as your marketing efforts are a “To Do List” item instead of a regular routine on a daily, weekly and monthly basis, you won’t see the sustainable results you desire.

Here are some suggestions for regular marketing routines:

DAILY
– Strategic social media posts (If you need more support with social media, I suggest you watch this video about Focus and Connection in your social media efforts.)
– Relationship building – Though marketing is about mass exposure, building relationships is key for small business relationships.  I have “to do’s” to send thank you cards, make calls (actually picking up the phone, not just email, text or facebook) to check in, etc.  We’ve all heard the phrase, “People do business with who they know, like and trust.” That happens in one-on-one connections.

WEEKLY
– Content creation and posting on your blog or site (at least weekly!)
– Networking meetings – EVERY industry can benefit from personal connections and relationships.  I’m a big fan of my BNI group for Doodads, my promotional products company.  Other people see success with the local chamber, NAWBO and other association meetings.  Make them part of your marketing plan.
– Sales connections/calls – Do you have routines around your cold and warm calls?  Generally speaking for every 50 calls you make you’ll have 10 conversations and make 3 appointments.  It’s a numbers game.  What routines do you need to create (or have your team create) for your outbound one-to-one marketing efforts?
– Exposure through Paid Advertising – Pay Per Click Search Engine and Social Media ads, where appropriate for your business.  A lot of these track on a weekly basis.

MONTHLY
– Exposure through third party marking outlets like print, broadcast, etc.  Most advertising contracts through publications and sites are for monthly contracts.
– Evaluation of the month’s activities – This is a key part of marketing.  Ask yourself, “What worked?  What didn’t?” for every marketing activity you do. What mediums are working best for you?  How do you track it?  What MESSAGES are working best for you? Pay careful attention that you could be using the right medium, but the messages are wrong and vice versa.  Test messages by using different approaches to see what gets the best results. Social media is great for this.  What tweets are retweeted the most?  What Facebook posts are being shared the most?  How can you duplicate those in the coming months without saying the same thing?
– Creation and brain storming time – Schedule time each month to brain storm new ideas and work on detailing and mind-mapping your ideas.  Don’t just have ideas, make them happen!

ANNUALLY/SEMIANNUALLY
– Experiential marketing like events, booths, sponsorships, etc.  Your clients and prospects want to experience you.  They want to test your product or get to know you as the subject matter expert.  Whatever your business structure or if you’re B2B or B2C, you need to create experiences.
– PLANNING – It’s in all caps because I feel so strongly about, and I’m surprised how few people are actually doing it.  Do you know your marketing objectives for the year?  Are you trying to grow your email list, increase the page views on your website, IN ADDITION to your sales goals?  If I’ve said it once, I’ve said it a thousand times, “If you fail to plan, you plan to fail.”  Marketing is no exception.
Create a marketing funnel.  If you don’t have one, or if this sounds foreign to you, check out this video.

Of course, this is a simplified list, but I think you’ll agree that that the routine and schedule is just as important as the “what”.  You’ll have different tasks that are important to you specific to your industry, your business culture, and your current business challenges and success.

What else is on your list?

Once you’ve made your list, SCHEDULE them into your calendar.  Your marketing activities are just as important as a meeting with a client or lunch with a friend.  If you make time for your marketing, you’ll find you’re a LOT more effective.

Try putting your weekly items on the same day each week. For example, I create my podcast every Monday afternoon and I’ve scheduled time to create and produce each episode. I create videos most Tuesdays.  For many years I attended a networking group every Tuesday and I knew that my hair and makeup would be done on those days.  (Sometimes as an entrepreneur that has a home office, that’s not always the case!)

For most small business owners, it’s not that they don’t understand marketing, it’s that they don’t make the right time for it.  I believe anyone can learn and master marketing, if you just make it a system and prioritize it.  (If time management is a bigger challenge for you even beyond marketing, you may enjoy my quick Amazon Kindle read, “The Time Blueprint for Entrepreneurs.”)

Hopefully these ideas get you thinking about marketing in terms of routines and systems that are ongoing and keep your pipeline full.  I would love to hear the routines you have in place in your marketing plan.  Share your thoughts ideas through our Make It Happen in Marketing Group on Facebook!